Understanding the Net Promoter Score -Measuring #CustomerLoyalty

This is what I do for a living, for those who wonder what customer experience is -- How the Net Promoter Score Helps You Benchmark Customer Loyalty [INFOGRAPHIC]

#BigData

Business and management infographic & data visualisation Big Data vs. Relevant Data: Intelligence That Matters Infographic Description Landscape of Big Dat

So....working women have made significant strides forward in being more technologically savvy.     BUT nearly half of women surveyed feel stagnant in their careers, believe a lack of opportunity to move forward in their career paths is holding them back, and are less likely to speak up on behalf of their career growth to promote themselves.

The Next Generation of the Working Woman: How Gen Y Women Fare in Today’s Workplace

Infographic: Facebook's 10th Birthday – the rise of the social media giant

As the social giant notches up a decade, The Drum takes a look at its journey so far, and how it has changed the media landscape for marketers.

Does mobile banking make you feel more in control? infographic - raconteur.net

Despite concerns about security, mobile banking and payments look set to take off, as Tom Groenfeldt discovers

trendwatching.com's March 2014 Trend Briefing covering the consumer trend "HERITAGE HERESY"

trendwatching.com's March 2014 Trend Briefing covering the consumer trend "HERITAGE HERESY"

Extreme Customer Experience: Making the ‘Segment of One’ a Reality

Extreme Customer Experience: Making the ‘Segment of One’ a Reality

Children rank higher than marketing for influencing the brands that women buy

Children rank higher than marketing for influencing the brands that women buy

The fragmented consumer experience: Putting the pieces back together, from dancing ponies to the must-have console

The fragmented consumer experience: Putting the pieces back together, from dancing ponies to the must-have console DRUM

Eating out is the new staying in; more people are now ordering them online or via mobile

Promotion: the success of the JustEat app reflects consumer behaviour, as more and more people order take-aways online rather than in shops.

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