VALUE STREAM MATRIX: define and track your value discovery efforts. For each step of the stream (aware, intrigued, trusting, convinced, hopeful, satisfied, passionate) you want your customer to move on to the next step. You want them to take a specific action to indicate that they have moved on. http://leanbrandbook.com/stack/
How to Conduct a Heuristic Evaluation for Usability in HCI and Information Visualization » Interaction Design Foundation. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.
Service Blueprints: Definition
An extension of customer journey maps, service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.. If you like UX, design, or design thinking, check out theuxblog.com podcast https://itunes.apple.com/us/podcast/ux-blog-user-experience-design/id1127946001?mt=2