(10) It's December 2010, and Lauren creates a Twitter account. She needs one for work, and she's been meaning to join the social media platform, anyways. In addition to work-related accounts, she’d like to follow a few other handles. Sitting at her computer, Firefox is right in front of her. So, she starts following @mozilla. She’s happy to see that the company is actively using Twitter, having joined in January 2010. Prompted by a tweet, Lauren signs up for Mozilla's Drumbeat newsletter.