Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping example of customer actions that are mapped to frond stage and back-end interactions and processes

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design.

A Guide to Service Blueprinting

Download Our Guide to Service Blueprinting

Interested in service #design? Then you need to see how a customer journey translates into a service blueprint. #UX

Interested in service #design? Then you need to see how a customer journey translates into a service blueprint. #UX

Service blueprint of concepts and evaluation elements #CX #UX

Service blueprint of concepts and evaluation elements

From Design Council, “a service blueprint is a way to show a service from start to finish. It shows all the different touchpoints and interactions that a user encounters on their journey thro…

NNg Service Blueprint Example

NNg Service Blueprint Example

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