"What is Service Design? " by Usability Matters:
[promote a service]Also Design Thinking Approach :: Service Design Portfolio by Amy Cotton, via Behance
'This is Service Design Thinking' a fantastic book about service design.
When customers evaluate a product or service, they weigh its perceived value against the asking price. 30 “elements of value”—fundamental attributes in their most essential and discrete forms.
Designing the Organization from Service Design Perspective — Medium
User centered solving problem - design thinking