I love service design, and love doing it for our clients. What is the user's journey through the service? And how does the service support it?
Customer Journey_Infographic_FINAL_hires Pinned by Tami Herndon
nice color, above-line and below-line split.
An elegant presentation of a long process workflow (flowchart). Content is in German.
Start your customer journey mapping with UXpressia. Design customer experience, analyze touchpoints in multi channel interactions and share journeys online.
Nice example Service blueprint for a urban service.
How To Build a Customer Service Roadmap
A Practical Service Map for UX Designers Infographic
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
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