Master the multi-site contact centre: A management model that works [INFOGRAPHIC AND WHITEPAPER] - CallCentre.co.uk

Master the multi-site contact centre: A management model that works [INFOGRAPHIC AND WHITEPAPER] - CallCentre.co.uk

The power of transformational knowledge - CallCentre.co.uk

The power of transformational knowledge - CallCentre.co.uk

Within five years call centres will be run by marketing - CallCentre.co.uk

Within five years call centres will be run by marketing - CallCentre.co.uk

‘A little extra service’ raises customer satisfaction and lowers costs - Call Centre

‘A little extra service’ raises customer satisfaction and lowers costs - Call Centre

How strategic decision making stands to gain from contact centre insight - Call Centre

How strategic decision making stands to gain from contact centre insight - Call Centre

How does live chat enhance your customer service? - Call Centre

How does live chat enhance your customer service? - Call Centre

Knowledge management - 5 steps to getting it right the first time - Call Centre

Knowledge management - 5 steps to getting it right the first time - Call Centre

outsources and economic rebound

outsources and economic rebound

Exclusive Research: Contact centres should demand strategic input - Call Centre

Exclusive Research: Contact centres should demand strategic input - Call Centre


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Call center management is as easy as 1, 2, 3, (4, 5, 6…). These nine fundamental steps encapsulate the basics for making sure that your center should be following in order to be properly staffed, scheduled, forecasted and prepared for just about anything. #cctr #custserv #ICMI #customerservice #forecasting #wfm

Call center management is as easy as 1, 2, 3, (4, 5, 6…). These nine fundamental steps encapsulate the basics for making sure that your center should be following in order to be properly staffed, scheduled, forecasted and prepared for just about anything. #cctr #custserv #ICMI #customerservice #forecasting #wfm

Multilanguage Support in the Contact Center

Multilanguage Support in the Contact Center

It's easy to see why contact centers are moving the cloud - the benefits are numerous!

It's easy to see why contact centers are moving the cloud - the benefits are numerous!

Simplify the Agent Experience Infographic

Simplify the Agent Experience Infographic

Contact centers can create value for their companies on three distinct levels which include strategic value, efficiency, customer satisfaction and loyalty.  #cctr #custserv #ICMI #customerservice

Contact centers can create value for their companies on three distinct levels which include strategic value, efficiency, customer satisfaction and loyalty. #cctr #custserv #ICMI #customerservice

Where are you with your mobile customer support strategy? #mobile #cctr

Where are you with your mobile customer support strategy? #mobile #cctr

What's in your customer experience management (CXM)? What should be included?

What's in your customer experience management (CXM)? What should be included?

The Big Contact Center 'O': Workforce Optimization

The Big Contact Center 'O': Workforce Optimization

Learn more: http://www.icmi.com/Resources/Educasts/From-Manual-to-Magnificient-WFO  http://www.icmi.com/Resources/Webinars/The-WFO-Puzzle-Putting-the-Pieces-Together

Learn more: http://www.icmi.com/Resources/Educasts/From-Manual-to-Magnificient-WFO http://www.icmi.com/Resources/Webinars/The-WFO-Puzzle-Putting-the-Pieces-Together

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