Customer Service

Learn how to provide exceptional customer service that will set your business apart. Discover proven strategies to delight your customers and build long-lasting relationships.
Leadership, What Is Customer Service, Customer Service Strategy, Customer Service Quotes, Good Customer Service, Customer Service Training, Excellent Customer Service, Types Of Customer Service, Customer Support

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's never…

Brenda Sang'anyi
Top 15 mistakes made by customer service professionals Inbound Marketing, Coaching, Content Marketing, Customer Service Training, Customer Service Quotes, Customer Support, Customer Service Week, Customer Care, Customer Experience

Live agent assistance tends to be required at pivotal moments in the customer journey. Therefore, it is critical that customer service professionals are able to assist customers quickly and effectively. However, there are a host of reasons why service staff can come unglued, with the customer experience suffering as a result. This infographic from Provide Support examines 15 of the most common reasons that customer service professionals fail to deliver the service standards expected. [Click…

Marcela Sosa - Asistencia Virtual VAProfesional
Steps to Improve Problem Solving Skills in Customer Service Customer Service Scripts, Customer Service Interview Questions, Customer Service Management, Customer Service Tips, Customer Service Training, Customer Service Training Presentation, Good Customer Service Skills, Sales Management, Customer Service

Does your team have the problem-solving skills to handle difficult customer situations properly? Read this roadmap to get your team on the right path.

Rigen Comabig
Angry Phone Call: 10 Customer Service and De-escalation Techniques to Handle an Angry Caller Leadership, Coaching, Personal Development, Public Relations, Leadership Development, Career Advice, Customer Service Training, Leadership Management, Employee

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

Kelly Huntley

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