Internet Explorer vs Murder Rate Will Be Your Favorite Chart Today

Internet Explorer vs Murder Rate Will Be Your Favorite Chart Today

Internet Explorer vs Murder Rate Graph: Excellent bar chart graph showing the correlated relationship between Internet Explorer Market Share and Murder Rate in

Spurious Correlations

These Hilarious Charts Will Show You Exactly Why Correlation Doesn't Mean Causation

Your friendly reminder that correlation is not causation -- Number of People Who Died by Becoming Tangled in Their Bedsheets Correlates with Total Revenue Generated by Skiing Facilities (U.

happy and sad brain activity

"Mind Reading" Research: Identifying Emotions Based on Brain Activity For the first time, scientists at Carnegie Mellon University have identified which emotion a person is experiencing based on brain activation.

Infographic: The ROI of Customer Experience

Report: The ROI of Customer Experience

bcg.perspectives - Fueling Growth Through Word of Mouth

perspectives - Fueling Growth Through Word of Mouth

Customer Experience Metrics - The Basics

Sales presentations: Nine steps to better outcomes & higher conversions

Customer experience smackdown: Customer Effort Score vs NPS vs satisfaction

MyCustomer examines the Customer Effort Score as a measure of customer experience - and looks at how it shapes up next to Net

5 NPS Myths and How to Overcome Them | CustomerThink

5 NPS Myths and How to Overcome Them | CustomerThink

SurveyAnalytics MaxDiff example

Matrix questions rating items on importance produce less discrimination than maximum-difference scaling.

The New Science of Customer Emotions

The New Science of Customer Emotions

Articles - 2015 - Max-diff for personality measurement?

Keith Chrzan looks at the results of a test of a max-diff tool for quantifying the popular five-factor model of personality.

Why So Much Market Research Sucks - Forbes

Why So Much Market Research Sucks

Calculate the cost of just one defecting customer

Top customer service training companies have relied on for 25 years, with customized workshops, classes, coaching and elearning

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