The Business to Business Experience is More Emotional | BP
Do emotions play a role in the business to business (B2B) environment? Do the emotions that influence us as consumers also influence our behaviour in ...
What makes up the most enjoyable Customer Experiences? | CX Consulting
Zhecho Dobrev looks at how utilising all 5 senses can really pay dividends when designing the ultimate customer experience.
Luxury Cars and Service Centers: Thinking Long-Term| Beyond Philosophy
Luxury car brands such as Rolls Royce, BMW, Lamborghini, Porshe, Audi, Bentley etc. announced record sales this year. In the case of Rolls Royce for
Jingle All The Way and the Customer Experience | Beyond Philosophy
A time-honoured truth is that people may forget your words and even your actions - but they never forget how you made them feel. This is especially true
Customer Experience in Emerging Markets: Addressing Localness ...
Customer Experience in Emerging Markets: Addressing Localness, Innovation and Convenience. With limited scope for organic growth in the US and Europe...
Smartphones and the Telecoms Customer Experience | Beyond Philosophy
According to Nielsen report the number of smartphone subscribers in the US using mobile internet has grown 45% since 2010 and is rising. Research firm
Data-mining – a Holy Grail for business of the future | Beyond Philosophy
How many loyalty cards do you have in your wallet? Their purpose is not just for companies to send you irrelevant offers but also so they learn about your
Regulation: An excuse for providing bad customer experience or is there a way around it?
Is government regulation an excuse for providing below average (not to say bad) customer experience? Answer honestly! We have worked with companies from a