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It’s not what you say it’s how you say it. I say change that to…… It is what you say and how you say it! Our Front Office Team communicates every day with our patients on the phone and in the offic…

I say change that to…… It is what you say and how you say it! Our Front Office Team communicates every day with our patients on the phone and in the office. If your team knows what to say and how to say it, your…

Home Equity Lines Of Credit

Have you ever listened to how your Front Office people are answering your Dental Office phone? Which Dentist has time to be listening to calls coming into the Dental Office? In reality, don’t the p…

The Absolute Worst Question To Ask On The Phone | Dental Phone Excellence Blog by Jayne Bandy

The Absolute Worst Question To Ask On The Phone | Dental Phone Excellence Blog by Jayne Bandy

I was recently asked by a Dental Office Team Member: “How long should I spend on the phone with a patient or New Patient enquiry?” I thought about this question for a while thinking I needed to giv…

Loving someone unconditionally requires that you don’t try to change them to appease your own insecurities!

Love Unconditionally

Loving someone unconditionally requires that you don’t try to change them to appease your own insecurities!

We hold on to memories, because they don’t have the ability to change and they last forever!

Hold On To Memories

We hold on to memories, because they don’t have the ability to change and they last forever!

Empowering your Front Office People to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Dental Business, besides helping get your patients out of …

Empowering your Front Office People to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Dental Business, besides helping get your patients out of …

In this blog I want to get back to the basics of answering the phone. Please check that your team have the basic skills of answering the phones in your Dental Office before they start answering you…

Unlike taking a dental impression where you get to try again if you don’t get it right, you only get one chance to make a first impression on the phone. To ensure the first impression on the phone …

In a life riddled with unexpected changes and disappointments, we must make a conscientious decision to let go of the negative things hindering us from achieving greatness!

Achieve Greatness

In a life riddled with unexpected changes and disappointments, we must make a conscientious decision to let go of the negative things hindering us from achieving greatness!

Answering the phone in a dental office is about helping people and finding solutions to problems. At the end of the day, have we really helped our patients as much as we should have? It is worthwhi…

Answering the phone in a dental office is about helping people and finding solutions to problems. At the end of the day, have we really helped our patients as much as we should have? It is worthwhi…

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