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Disruptive Design: Strategic Thinking & Design on Behance

Disruptive Design: Strategic Thinking & Design on Behance

UX Mapping Cheat Sheet: Empathy Mapping, Customer Journey Mapping, Experience Mapping and Service Blueprinting

UX Mapping Cheat Sheet: Empathy Mapping, Customer Journey Mapping, Experience Mapping and Service Blueprinting / Nielsen/Norman Group

Pennies of Time: Children's Book on Empathy: Stand in My Shoes

good to use with the bucket filling book/activity Pennies of Time: Children's Book on Empathy: Stand in My Shoes

Data Visualization explaining the Service Scenario for a specific persona in the fast food restaurant case by DesignThinkers Group. via DT Concept Studio

Infographic: Data Visualization explaining the Service Scenario for a specific persona in the fast food restaurant case by DesignThinkers Group. via DT Concept Studio

The Middle School Counselor: Kindness Hearts--Lunch Bunch Project

The Middle School Counselor: Kindness Hearts--Lunch Bunch Project This could work as a thankfulness heart wreath for Thanksgiving or an "I love mommy or daddy because.and the child's picture could be placed in the middle.

“How to pursue the art of living has become the great quandary of our age… The future of the art of living can be found by gazing into the past.”

How Should We Live: History’s Forgotten Wisdom on Love, Time, Family, Empathy, and Other Aspects of the Art of Living

“How to pursue the art of living has become the great quandary of our age… The future of the art of living can be found by gazing into the past.”

I just returned from delivering a talk at the Project Management Institute Spring Symposium in Michigan.  The main message I had for this group was while many organizations have ample skill …

The Art of Empathetic Observation

Little Piece of Tape: Story Pyramids - Tuck Everlasting and The Devil's Arithmetic

Two of my reading groups finished their novels just before the break. The first group finished Tuck Everlasting by Natalie Babbit and the .

Grouping similar research participants together can be a laborious process, but it is worth every minute.

A Closer Look At Personas: A Guide To Developing The Right Ones (Part 2)

Grouping similar research participants together helps lead to better understanding of real people's needs.

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