This e-book was written with every customer support agent in mind. This is a collection of our (and our partners) experiences, tips, and helpful tools to make your everyday work easier, and your customer happier.
Why should an Internet merchant bother with lowering the chargeback rate? Why constantly keep the matter on the radar? (Such a nuisance!) After all – it’s just another way for the client to get the money back, right?
You may achieve perfection only by practicing, testing and measuring.