A new year is here and I need to make a confession. I admit it. I’ve been critical of leaders who make declarations like “THIS IS THE YEAR OF THE CUSTOMER.” My problem with those types of statements is
How to be Customer Obsessed What do customers want from any brand or company: To belong – Initiate a sense of belonging, such as utilizing a “Welcome” program To be known – Treat customers as individuals by employing personalization methods To fee
10 Business Tips Infographic, although I wholeheartedly disagree with If you're going to make a post on any social network, stick around and be present. The longer a person has to wait for a response from a brand, their loyalty dwindles. Be present!