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What do Philippine call centers have in common?

Filipino call centers have common traits that make them ideal for businesses and employees alike.

How can Philippine call centers motivate agents after the holidays?

Philippine call centers went through a hectic time during the holidays, and this may have burned out your staff. How can you reignite their fire for work?

Better communication lines for call center in the Philippines' provinces

Better communication lines for call center in the Philippines' provinces

Have you ever encountered a pushy call center agent? There's probably a bigger reason behind the action than making more money out of you.

What can cause call center agents to be pushy?

Avoid putting customers on hold! Here are better alternatives that #callcenters can use:

Avoid putting customers on hold! Here are better alternatives that can use:

Should you outsource your German call center needs?

The German-speaking market is continuously growing and proven to be bankable, so a German call center is ideal for expanding international brands.

How a 24/7 call center handles a high call volume during the holidays

How a call center handles a high call volume during the holidays

multilingual-call-center_

For a multilingual call center, topnotch service is more than just saying "Hello" and "Bye" using the language that the customer speaks.

5 people you meet in a Philippine call center

Why your customer service should give customers the VIP treatment - Open Access BPO

Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan.

What do investors expect from an outsourced Japanese call center?

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