Explore Insight and more!

insights_cluster_con_ejemplo

insights_cluster_con_ejemplo

Experience Design Process.

Deliverables and output of the Experience Design phases outlined in the "Experience Design Process - Overview" graphic.

Customer Journey Maps illustrate the journey user go through when interacting with a product/service. This article explains a Customer Journey Map technique

Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them - Usability Geek

persona__mapear_con_ejemplo

persona__mapear_con_ejemplo

5_porques_ejemplo

5_porques_ejemplo

Service Design LEARN Canvas :: Learn the Customer's Point of View.   www.slideshare.net/fred.zimny/service-design-toolkit-english/6

Service Design LEARN Canvas :: Learn the Customer's Point of View. www.slideshare.net/fred.zimny/service-design-toolkit-english/6

business model canvas

workshop capture templates for customer journeys, content workflows, business model canvas and more…

workshop capture templates for customer journeys, content workflows, business model canvas and more… the architecture of everything

Service Map. What is the user's journey through the service? And how does the service support it?    http://www.jbasil.com/withinreach/#    http://www.jbasil.com/withinreach/pdf/System-Flow.pdf

Start your customer journey mapping with UXpressia. Design user experience, analyze touchpoints in multi channel interactions and share journeys online.

Experience Prototyping #UX #CX #methods

A hitchhiker’s guide to Service Design!

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