How to be a Leader Every Day for your Customers - Russel Lolacher
Customer experience is an emotional experience for your customers. Being a leader every day will help build brand trust and lasting customer relationships.
Episode 9 – Social Media Consultant Rebecca Coleman on Starting Social Service - The Upsell Podcast
Rebecca Coleman, social media consultant and instructor, shares why businesses must embrace social as a customer service channel and how to get started.
2 Universal Rules of Customer Service You Should NEVER Break - Russel Lolacher
In one move, a cable company breaks two universal rules of customer service relationship building. A case study and lessons learned.
One Word for Great Customer Service - The Upsell
What is one word for great customer service? Authors, customer experience strategists, communicators, sales people, public relations, and podcasters answer.
GoodLife Fitness: Three Customer Service Lessons from Quitting the Gym - Russel Lolacher
Is quitting the gym as easy as it should be? The Upsell shares a recent breakup story from GoodLife Fitness Centres, to find out for themselves.